Refund policy

§7 of Terms of Service - Warranty for Business Entities

1. The Seller ensures the Delivery of Goods free from defects. The Seller is liable to the Business Entity if the Goods have a defect.

2. If the Goods have a defect, the Business Entity may:

a) Submit a statement on the price reduction or withdrawal from the Sales Agreement, unless the Seller promptly and without excessive inconvenience to the Business Entity replaces the defective Goods with goods free from defects or removes the defect.
This limitation does not apply if the Goods have already been replaced or repaired by the Seller, or if the Seller fails to fulfill the obligation to replace the Goods free from defects or remove the defect. Instead of the remedy proposed by the Seller, the Business Entity may demand the replacement of Goods free from defects or the removal of the defect, unless bringing the Goods into compliance with the agreement in the manner chosen by the Business Entity is impossible or would require excessive costs compared to the method proposed by the Seller. When assessing the excessiveness of costs, the value of defect-free Goods, the nature and significance of the detected defect, as well as the inconvenience to which the Business Entity would be exposed by another form of satisfaction, shall be taken into account.
The Business Entity cannot withdraw from the Sales Agreement if the defect is insignificant.

b) Demand the replacement of the defective Goods with goods free from defects or the removal of the defect. The Seller is obligated to replace the defective Goods with goods free from defects or remove the defect within a reasonable time and without excessive inconvenience to the Business Entity.
The Seller may refuse to fulfill the Business Entity's request if bringing the defective Goods into compliance with the Sales Agreement in the manner chosen by the Business Entity is impossible or would require excessive costs compared to an alternative method of bringing them into compliance with the Sales Agreement. The costs of repair or replacement are borne by the Seller.

3. The Seller is liable under warranty if a physical defect is identified before two years have passed since the Goods were delivered to the Business Entity. The claim for defect removal or replacement with goods free from defects expires after one year, but this period cannot end before the expiration of the term specified in the first sentence. Within this period, the Business Entity may withdraw from the Sales Agreement or submit a statement on the price reduction due to a defect in the Goods. If the Business Entity has requested the replacement of goods free from defects or the removal of the defect, the deadline for withdrawing from the Sales Agreement or submitting a statement on the price reduction starts when the ineffective deadline for replacing the Goods or removing the defect expires.

4. The Business Entity, exercising its rights under warranty, is obliged to deliver the defective item to the Seller's address. The cost of delivery is covered by the Seller.

5. Any complaints related to the Goods or the execution of the Sales Agreement may be submitted by the Business Entity in written form to the Seller's address.

6. The Seller will respond to the complaint concerning the Goods or the execution of the Sales Agreement submitted by the Business Entity within 14 days from the date of the complaint request.

§8 of Terms of Service - Non-conformity of the Goods with the agreement Complaints from the Consumer and the Business Entity with Consumer rights

1. The Goods are in conformity with the agreement if, in particular, the following aspects are in accordance with the agreement:

a) Description, type, quantity, quality, completeness, and functionality of the Goods, and in the case of goods with digital elements - also compatibility, interoperability, and availability of updates;

b) Suitability for a particular purpose for which the Goods are required by the Consumer or the Business Entity with Consumer rights, which the Consumer or the Business Entity with Consumer rights notified the Seller of no later than at the time of entering into the agreement, and which the Seller accepted.

2. Furthermore, for the Goods to be considered in conformity with the agreement, they must:

a) Be fit for the purposes for which Goods of the same kind are typically used, taking into account the applicable legal requirements, technical norms, or good practices.

b) Be of such quantity and possess such properties, including durability and safety, and in the case of goods with digital elements - also functionality and compatibility, which are typical for Goods of the same kind and which the Consumer or the Business Entity with Consumer rights can reasonably expect, considering the nature of the Goods and the public statements made by the Seller, its legal predecessors, or persons acting on their behalf, in particular in advertising or on labels, unless the Seller demonstrates that:

a. They were not aware of such public statement and could not reasonably be aware of it when assessing it;

b. The public statement was rectified before the conclusion of the public contract, in compliance with the conditions and form in which the public statement was made, or in a comparable manner;

c. The public statement did not influence the Consumer's or the Business Entity with Consumer rights' decision to enter into the agreement.

c) Be supplied with packaging, accessories, and instructions which the Consumer or the Business Entity with Consumer rights can reasonably expect to be provided.

d) Be of the same quality as a sample or model that the Seller has presented to the Consumer or the Business Entity with Consumer rights before the conclusion of the agreement, and correspond to the description of such sample or model.

3. The Seller shall not be liable for the lack of conformity of the Goods with the agreement in the scope referred to in §8(2), if the Consumer or the Business Entity with Consumer rights, at the latest at the time of conclusion of the agreement, has been clearly informed that a specific characteristic of the Goods deviates from the requirements of conformity with the agreement specified in §8(2), and has clearly and separately accepted the lack of that specific characteristic of the Goods.

4. The Seller shall be liable for the lack of conformity of the Goods with the agreement existing at the time of its delivery and revealed within two years from that moment, unless the period of usability of the Goods, determined by the Seller, its legal predecessors, or persons acting on their behalf, is longer. It is presumed that the lack of conformity of the Goods with the agreement, which has been revealed before the expiration of two years from the delivery of the Goods, existed at the time of its delivery, unless proven otherwise or such presumption is incompatible with the nature of the Goods or the nature of the lack of conformity with the agreement.

5. The Seller cannot invoke the expiration of the period for determining the lack of conformity of the Goods with the agreement specified in §8(4) if the Seller fraudulently concealed such lack.

6. If the Goods are non-conforming with the agreement, the Consumer or the Business Entity with Consumer rights may demand its repair or replacement.

7. The Seller may replace the Goods when the Consumer or the Business Entity with Consumer rights requests repair, or the Seller may repair the Goods when the Consumer or the Business Entity with Consumer rights requests replacement, if bringing the Goods into conformity with the agreement in the manner chosen by the Consumer or the Business Entity with Consumer rights is impossible or would require excessive costs for the Seller. If repair and replacement are impossible or would involve excessive costs for the Seller, the Seller may refuse to bring the Goods into conformity with the agreement.

8. When assessing the excessive costs for the Seller, all circumstances of the case shall be taken into account, in particular the significance of the lack of conformity of the Goods with the agreement, the value of the Goods in conformity with the agreement, and the excessive inconvenience caused to the Consumer or the Business Entity with Consumer rights as a result of changing the method of bringing the Goods into conformity with the agreement.

9. The Seller shall carry out the repair or replacement within a reasonable time from the moment when the Seller was informed by the Consumer or the Business Entity with Consumer rights about the lack of conformity with the agreement, and without excessive inconvenience to the Consumer or the Business Entity with Consumer rights, taking into account the nature of the Goods and the purpose for which the Consumer or the Business Entity with Consumer rights acquired them. The costs of repair or replacement, including in particular postage, transport, labor, and materials costs, shall be borne by the Seller.

10. The Consumer or the Business Entity with Consumer rights shall make the Goods subject to repair or replacement available to the Seller. The Seller shall collect the Goods from the Consumer or the Business Entity with Consumer rights at their own expense.

11. The Consumer or the Business Entity with Consumer rights is not obliged to pay for the ordinary use of the Goods that have subsequently been replaced.

12. If the Goods are not in conformity with the contract, the Consumer or the Business Entity with Consumer rights may submit a statement on price reduction or withdrawal from the contract when:

a) The Seller refuses to bring the Goods into conformity with the contract according to §8 clause 7 above;

b) The Seller fails to bring the Goods into conformity with the contract according to §8 clause 9 above;

c) The lack of conformity of the Goods with the contract persists even though the Seller attempted to bring the Goods into conformity with the contract;

d) The lack of conformity of the Goods with the contract is significant enough to justify a price reduction or withdrawal from the contract without prior use of the remedies specified in §8 clause 6 above;

e) It is clearly evident from the Seller's statement or circumstances that the Seller will not bring the Goods into conformity with the contract within a reasonable time or without excessive inconvenience to the Consumer or the Business Entity with Consumer rights.

13. The Seller is obliged to respond to the consumer's complaint within 14 days from the day of its receipt.

14. The Seller shall promptly, but no later than within 14 days from the receipt of the Consumer's or the Business Entity with Consumer rights' statement on price reduction, refund the amounts due as a result of exercising the right to a price reduction.

15. The Consumer or the Business Entity with Consumer rights cannot withdraw from the contract if the lack of conformity of the Goods with the contract is insignificant. It is presumed that the lack of conformity of the Goods with the contract is significant.

16. If the lack of conformity with the contract relates only to certain Goods delivered under the contract, the Consumer or the Business Entity with Consumer rights may withdraw from the contract only with respect to those Goods and also with respect to other Goods acquired by the Consumer or the Business Entity with Consumer rights together with the non-conforming Goods, if it cannot be reasonably expected that the Consumer or the Business Entity with Consumer rights would agree to keep only the conforming Goods.

17. In the event of withdrawal from the contract, the Consumer or the Business Entity with Consumer rights shall immediately return the Goods to the Seller at the Seller's expense. The Seller shall refund the price to the Consumer or the Business Entity with Consumer rights promptly, no later than within 14 days from the day of receiving the Goods or the proof of their return.

18. The Seller shall make the refund using the same means of payment that the Consumer or the Business Entity with Consumer rights used, unless the Consumer or the Business Entity with Consumer rights has expressly agreed to a different method of refund that does not entail any costs for them.

19. The Seller does not participate in alternative dispute resolution procedures referred to in the Act of 23 September 2016 on out-of-court resolution of consumer disputes.

§9 of Terms of Service - Warranty

1. Goods sold by the Seller may be covered by a warranty provided by the manufacturer or distributor of the Goods.

2. In the case of Goods covered by a warranty, information regarding the existence and content of the warranty is always presented on the Store's Website.

§10 of Terms of Service Withdrawal from the Sales Agreement

1. A Customer who is a Consumer, as well as an Entrepreneur with Consumer rights, who has concluded a Sales Agreement, may withdraw from it within 30 days without stating a reason.

2. The deadline for withdrawal from the Sales Agreement begins from the moment the Consumer, Entrepreneur with Consumer rights, or a third party designated by them other than the carrier acquires possession of the Goods.

Both the Consumer and the Entrepreneur with Consumer rights may withdraw from the Sales Agreement by submitting a declaration of withdrawal to the Seller. This declaration can be submitted, for example, in writing to the Seller's address: JANINA MAŁECKA-ULIŃSKA EKO SYSTEMY FIRMA HANDLOWO-USŁUGOWA, ul. Stanisława Wigury 23 (27-200), Starachowice, or electronically via email to the Seller's address: kontakt@revolubes.pl. The declaration can be submitted using a form provided by the Seller on the Store's Website at: Withdrawal Form. To meet the deadline, it is sufficient to send the declaration before its expiration.

Both the Consumer and the Entrepreneur with Consumer rights may withdraw from the Sales Agreement by submitting a declaration of withdrawal to the Seller through the form available on the website at: Electronic Withdrawal Form. To meet the deadline, it is sufficient to send the declaration before its expiration. The Seller promptly confirms receipt of the form submitted through the website to the Consumer and the Entrepreneur with Consumer rights.

3. In the event of withdrawal from the Sales Agreement, it is considered as if the agreement was not concluded.

4. If the Consumer or the Entrepreneur with Consumer rights submits a declaration of withdrawal from the Sales Agreement before the Seller accepts their offer, the offer ceases to be binding.

5. The Seller is obliged to reimburse the Consumer or the Entrepreneur with Consumer rights for all payments made, including the cost of delivering the Goods to the Consumer or the Entrepreneur with Consumer rights, without undue delay and no later than within 14 days from the day of receiving the Consumer's or the Entrepreneur's declaration of withdrawal from the Sales Agreement. The Seller may withhold the reimbursement until the Goods are returned or until the Consumer or the Entrepreneur with Consumer rights provides proof of returning the Goods, whichever occurs earlier.

6. If the Consumer or the Entrepreneur with Consumer rights, exercising the right of withdrawal, has chosen a method of delivery other than the cheapest regular method of delivery offered by the Seller, the Seller is not obligated to reimburse the Consumer or the Entrepreneur with Consumer rights for any additional costs incurred.

7. The Consumer or the Entrepreneur with Consumer rights is obliged to return the Goods to the Seller immediately, but no later than within 14 days from the day of withdrawing from the Sales Agreement. To meet the deadline, it is sufficient to send the Goods back to the Seller's address before the expiration of this period.

8. In the event of withdrawal, the Customer who is a Consumer or the Entrepreneur with Consumer rights shall bear only the direct cost of returning the Goods.

9. If, due to its nature, the Goods cannot be returned by regular mail, the Seller shall inform the Consumer or the Entrepreneur with Consumer rights about the return costs on the Store's Website.

10. The Consumer or the Entrepreneur with Consumer rights shall be liable for any diminished value of the Goods resulting from handling the Goods in a manner beyond what is necessary to establish the nature, characteristics, and functioning of the Goods.

11. The Seller shall reimburse the payment using the same method of payment chosen by the Consumer or the Entrepreneur with Consumer rights, unless the Consumer or the Entrepreneur with Consumer rights has expressly agreed to a different method of reimbursement that does not involve any costs.

12. The right of withdrawal from the Sales Agreement does not apply to the Consumer or the Entrepreneur with Consumer rights in the case of contracts where the Goods are sealed for health or hygiene reasons and were unsealed after delivery, making them unsuitable for return.